Launching a structured customer education program can be daunting for growing software companies. This guide breaks down the essential costs, from hiring key roles like Directors of Customer Education and Instructional Designers to choosing the right technology.

Recent advancements with GenAI unlock an entirely new dimension of adult learning. One where we not only offer personal recommendations, but also create new content that is relevant, timely, and meaningful to the individual.

Instructional design as a process is essential to seeing high ROI from your education program. This article dives into two ID models that directly help prove education’s value.