Real Thoughts  

A.K.A… our blog.

A Guide to Budgeting for Customer Education

Launching a structured customer education program can be daunting for growing software companies. This guide breaks down the essential costs, from hiring key roles like Directors of Customer Education and Instructional Designers to choosing the right technology.

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3 Common Mistakes to Avoid When Launching Your First Customer Education Platform

What does it take to launch a customer education initiative from the ground up? Where should you start, and what pitfalls can you avoid? Here are three of the most common mistakes companies make when it comes to launching their first customer education platform.

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Customer Education, Product Training, EdTech Vicky Kennedy Customer Education, Product Training, EdTech Vicky Kennedy

How to train your customers and partners using adaptive learning experiences

Personalized learning is an effective approach to tailoring learning experiences to the level and abilities of each of your learners. It has powerful implications for large-scale enterprise learning programs like customer academies, partner training, and product education. Yet, it’s underutilized in these areas. This article dives into the requirements necessary to make adaptive learning technology work for you, including tips on leveraging frameworks for adaptable content structure.

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What’s in a Team? : A breakdown of roles and reporting structures for customer education teams

Maybe you’re an executive who realizes it’s time to bring on a dedicated education and training team, or maybe you’re an education lead who’s been assigned the task of building your own team. In any case, you may wonder where to start. This article provides an overview of common roles and commons structures to get you moving forward.

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