Launching a structured customer education program can be daunting for growing software companies. This guide breaks down the essential costs, from hiring key roles like Directors of Customer Education and Instructional Designers to choosing the right technology.

Struggling to decide the best approach for your customer education program? Explore the key differences between reference-based and competency-based learning, and discover how to tailor your strategy to meet your goals and your learners' needs. Find the perfect balance to enhance your customer training and achieve impactful business results.

What does it take to launch a customer education initiative from the ground up? Where should you start, and what pitfalls can you avoid? Here are three of the most common mistakes companies make when it comes to launching their first customer education platform.

Instructional design as a process is essential to seeing high ROI from your education program. This article dives into two ID models that directly help prove education’s value.