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Should Learning & Development Oversee Your Company’s Education Strategy?
Customer Education, Leadership Vicky Kennedy Customer Education, Leadership Vicky Kennedy

Should Learning & Development Oversee Your Company’s Education Strategy?

Who should own your company’s customer education strategy? While it might seem like a natural fit for Learning & Development, the reality is more complex. Discover the key differences between learning and education strategies, and why finding the right home for customer education could be the strategic game-changer your business needs.

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A Guide to Budgeting for Customer Education

A Guide to Budgeting for Customer Education

Launching a structured customer education program can be daunting for growing software companies. This guide breaks down the essential costs, from hiring key roles like Directors of Customer Education and Instructional Designers to choosing the right technology.

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What’s in a Team? : A breakdown of roles and reporting structures for customer education teams

What’s in a Team? : A breakdown of roles and reporting structures for customer education teams

Maybe you’re an executive who realizes it’s time to bring on a dedicated education and training team, or maybe you’re an education lead who’s been assigned the task of building your own team. In any case, you may wonder where to start. This article provides an overview of common roles and commons structures to get you moving forward.

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