“As the University and Certifications Program Manager, I had the pleasure of partnering with Vicky and the team to design and launch a brand-new Admin Certification program. From the outset, Vicky brought a remarkable level of dedication, focus, and expertise to every phase of the project. Her approach was thorough and well-informed, and she was committed to staying fully aligned with our vision every step of the way. Her passion and commitment to excellence were clear throughout, and her efforts were essential to our program's success. I highly recommend her to any organization seeking a reliable, skilled, and results-driven consultant.”

~ Robin Wisner, Admin Certifications & University Program Manager, OpenGov

"I highly recommend Vicky to anyone seeking an exceptional partner in customer education. Her expertise in aligning on strategy, building out a plan, and helping us execute with clear and actionable feedback was incredible for our team. Her passion shines through and she was truly just a joy to work with. She’s also been vested in how our courses are performing, long after our engagement with her is over. I cannot say enough good things about Vicky!"

~Katie Holms, Director of Community and Strategic Customer Programs

“As the Director of Customer Education, I had the pleasure of working with Vicky at Echtus to enhance our customer education program. From our initial meeting, it was clear that Vicky is a brilliant and experienced professional. She brought a wealth of knowledge in customer education, strategy, product management, and data-driven business decision-making. Vicky helped us define, develop, and apply a comprehensive framework to demonstrate the impact and ROI of our customer education initiatives. By aligning key business metrics with customer outcomes, she provided us with valuable insights that resonated with our executives. Throughout our collaboration, Vicky was not only professional and pleasant but also displayed a genuine passion for her work. Her dedication and expertise have been instrumental in advancing our program, and I am confident in recommending her to other clients.”

~ Leighton Nelson, Director of Customer Education

“Vicky single-handedly walked me and my team through the discipline of customer edcation and the nuanced balance between business KPIs and education goals. Every step of the way, Vicky shared clear and actionable feedback that didn’t only benefit the project, but empowered our team to become better stewards of our customers’ educational journey.”

~Joe Muscolino, Sr Creative Director at The Wall Street Journal

“Vicky has a rare mix of passion, strategy, and execution. She excels in ambiguity, digs deep to understand needs, and leverages her expertise to propose and implement the right plan. Vicky not only sets a high bar for her work, but also she moves quickly, incorporates feedback, and measures outcomes so you can be sure programs she implements are always improving.”

~ Lori Goode, Chief Marketing Officer at Index Exchange

Vicky, your course was simply fantastic! In just 6 hours, I gained invaluable insights thanks to your clear and customized explanations. Your teaching style made complex topics easy to grasp, and the entire experience was incredibly enjoyable. I can't recommend this course highly enough—it's a must for anyone looking to deepen their understanding in this area. Thank you for such an amazing learning journey!

~ DCKAP on Echtus Education Strategy course

“Vicky was able to walk through a full CEd strategy in 6 weeks with practical examples and a template to work on to build our own strategy. I felt like I have a better grasp of how to build a CEd strategy and how to work with the Executives to understand how CEd will help the business. The 2 hour sessions went by quickly and were packed with actionable information.”

~ Liz Magnee-Schalch - Customer Education Director

“Vicky's CEd Strategy Course is chock full of practical takeaways. I was able to apply learnings each week that had positive impacts on my own customer-facing program but more importantly, Vicky does an excellent job of tying each piece of practical wisdom together in a way that truly amplifies the power of a unified education strategy. Whether you are leading a learning function or just want to learn more about how powerful education can be for your organization, you would benefit greatly from this content.”

~Jessica Cellitti, Ph.D

“Vicky is an accomplished and strategic expert at building learning programs while continuously raising the bar for her customers. She is kind, honest and her passion for training is contagious - I learn something new in every engagement I have with her.”

~Megan Parisi, Senior GTM Specialist at Amazon