Testimonials 

What can you expect from us? Hear it from our clients.

Maeve Daly, Director of Product Management, Mastercard Learning Lab

“I had the privilege of working with Echtus CEO, Vicky Kennedy, as our certification consultant, and I couldn’t have asked for a better partner in this journey. Vicky played an instrumental role in steering us through the development and successful pilot of our first certification program.

From day one, she brought a wealth of expertise, a strategic mindset, and an unwavering commitment to excellence. She guided us through complex assessment methodologies, competency framework development, and best practices for certification design, ensuring we built a program that not only met industry standards but also delivered meaningful value to our learners. Her ability to navigate challenges with clarity and precision was invaluable, and her collaborative approach made this achievement a truly rewarding experience for our entire team.

Vicky, thank you for your guidance, insights, and dedication to making this certification a phenomenal success. Your expertise has set a strong foundation for future growth, and I look forward to continuing to work together on the Mastercard certification catalog!”

Jessica Pollack, Senior Manager, Customer Learning, Autodesk

“Over the past year and a half, I’ve had the pleasure of working closely with Vicky Kennedy from Echtus to shape a unified learning strategy for our company. From the very start, Vicky brought exceptional expertise, insight, and a truly collaborative approach. Through workshops, brainstorming sessions, and countless discussions, she not only made the process enjoyable but also delivered tangible results.Thanks to Vicky’s guidance, we now have a clear vision for the future of customer learning. Beyond strategy development, Vicky also led a transformative workshop for my leadership team, helping us rethink curriculum design and streamline course revisions. Coupled with an activity to define our mission, vision, and values, this work was incredibly impactful.I’m grateful for Vicky’s partnership and look forward to working with her again in the future!”

Robin Wisner, Admin Certifications & University Program Manager, OpenGov

“As the University and Certifications Program Manager, I had the pleasure of partnering with Vicky and the Echtus team to design and launch a brand-new Admin Certification program. From the outset, Vicky brought a remarkable level of dedication, focus, and expertise to every phase of the project. Her approach was thorough and well-informed, and she was committed to staying fully aligned with our vision every step of the way. Her passion and commitment to excellence were clear throughout, and her efforts were essential to our program's success. I highly recommend her to any organization seeking a reliable, skilled, and results-driven consultant.”

Leighton Nelson, Director of Customer Education, Delphix

“As the Director of Customer Education, I had the pleasure of working with Vicky at Echtus to enhance our customer education program. From our initial meeting, it was clear that Vicky is a brilliant and experienced professional. She brought a wealth of knowledge in customer education, strategy, product management, and data-driven business decision-making. Vicky helped us define, develop, and apply a comprehensive framework to demonstrate the impact and ROI of our customer education initiatives. By aligning key business metrics with customer outcomes, she provided us with valuable insights that resonated with our executives. Throughout our collaboration, Vicky was not only professional and pleasant but also displayed a genuine passion for her work. Her dedication and expertise have been instrumental in advancing our program, and I am confident in recommending her to other clients.”

Katie Holms, Director of Community and Strategic Customer Programs, Aviatrix Systems

“I highly recommend Vicky to anyone seeking an exceptional partner in customer education. Her expertise in aligning on strategy, building out a plan, and helping us execute with clear and actionable feedback was incredible for our team. Her passion shines through and she was truly just a joy to work with. She’s also been vested in how our courses are performing, long after our engagement with her is over. I cannot say enough good things about Vicky!”

Joe Muscolino, Sr Creative Director at The Wall Street Journal

“Vicky single-handedly walked me and my team through the discipline of customer edcation and the nuanced balance between business KPIs and education goals. Every step of the way, Vicky shared clear and actionable feedback that didn’t only benefit the project, but empowered our team to become better stewards of our customers’ educational journey..”

About Our Courses

  • Vicky, your course was simply fantastic! In just 6 hours, I gained invaluable insights thanks to your clear and customized explanations. Your teaching style made complex topics easy to grasp, and the entire experience was incredibly enjoyable. I can't recommend this course highly enough—it's a must for anyone looking to deepen their understanding in this area. Thank you for such an amazing learning journey!

    DCKAP

  • Vicky was able to walk through a full CEd strategy in 6 weeks with practical examples and a template to work on to build our own strategy. I felt like I have a better grasp of how to build a CEd strategy and how to work with the Executives to understand how CEd will help the business. The 2 hour sessions went by quickly and were packed with actionable information.

    Liz Magnee-Schalch - Customer Education Director

  • Vicky's CEd Strategy Course is chock full of practical takeaways. I was able to apply learnings each week that had positive impacts on my own customer-facing program but more importantly, Vicky does an excellent job of tying each piece of practical wisdom together in a way that truly amplifies the power of a unified education strategy. Whether you are leading a learning function or just want to learn more about how powerful education can be for your organization, you would benefit greatly from this content

    Jessica Cellitti, Ph.D

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