Our Articles
Our thoughts about all things related to strategic education programs.
Seven Dimensions of Education Strategy that Smart Companies Prioritize
Is your company’s education strategy truly driving business value? Smart organizations prioritize seven key dimensions—spanning program alignment, content strategy, delivery methods, and more—to create impactful customer education and training programs. Whether you’re a leader shaping company-wide initiatives or a designer focused on learner outcomes, this article reveals the framework successful businesses use to build cohesive, results-driven education programs. Ready to level up your strategy?
"Making a List, Checking it Twice" An EOY Checklist for Customer Education Program Managers
Closing out the year with a solid plan is essential for customer education leads and program managers. This post provides a practical end-of-year checklist, helping managers wrap up key tasks like auditing course content, reviewing engagement and performance metrics, gathering stakeholder feedback, and setting preliminary goals for the coming year.
Organizational Design Strategies for Effective Customer Education
Where should your customer education team sit within your organization? From customer success to marketing, the right placement can significantly impact business outcomes. Discover key strategies for designing an effective structure that maximizes ROI and drives cohesive learning experiences
5 Signs It’s Time to Refresh Your Customer Education Strategy
A proactive approach to refreshing your customer education strategy is essential for staying ahead in a dynamic business environment. Here are 5 signs it’s time to revisit your strategy.